[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
Purchase Order:
Dear [r-FName]:
This is to
acknowledge receipt of your letter, dated [s-LetterDate], in which
you stated your reasons for cancelling the above purchase order.
Please accept our
sincere apologies for the misunderstanding leading up to this
cancellation. We have notified management to ensure other
occurrences of this nature are not repeated.
As a valued
customer, your satisfaction is important to [s-Company] and a primary
concern.
Again, please accept
our apology as we look forward to smooth and satisfactory business
transactions with you in the future.
Kind regards,
[s-Company]
[s-Name]
[s-Title]
