[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
Dear [r-FName]:
Please be informed
that we are unable to authorize the return of the merchandise you
ordered from [s-Company] on [s-OrdDate].
Our merchandise
return policy states that customers have [s-RetNumber] days in which
to return any merchandise for a full refund. This allows sufficient
time if there are various reasons you find the merchandise
unacceptable. However, your merchandise return has exceeded the
allowable number of days.
We regret that we
cannot accommodate you in this matter.
Your business is
appreciated and we hope you continue to be a valued customer.
Kind regards,
[s-Company]
[s-Name]
[s-Title]
