[l-Date]
To:
[r-Name]
[r-Company]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
Dear [r-FName]:
This correspondence acknowledges
our telephone conversation on [s-Date] in which you were informed of the
service problem concerning [s-Concern].
As stated, [insert a brief
description of the problem] .
In order to resolve this problem,
it is my understanding that [s-Company] will [insert commitment of service from
the company].
Thank you for your cooperation.
Sincerely,
[s-Company]
[s-Name]
[s-Title]
