[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
Thank you for your order and
confidence in our product/merchandise. It
is with sincere apology that we cannot fill your order at this time due to an
unexpected shipment delay from our overseas suppliers.
We will hold your order for arrival
of the merchandise, and expedite shipment to you as soon as possible. As we currently put forth our best efforts in
resolving the shipping delay quickly, unfortunately we cannot provide you with
a specific shipping date at this time. We
want to ensure you that your order is important to us and we value you as a
customer.
Thank you for your anticipated
patience in this matter.
Best regards,
[s-Company]
[s-Name]
[s-Title]
