[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
We apologize for the
problems you have been experiencing with the above-referenced
product.
While we do instruct
our customers to contact their dealer in the event of a problem, we
recognize in your case that is not possible. Therefore, we advise
you to carefully pack the unit in its original packaging and send it
to us. A thorough examination will be conducted to determine the
source of the problem.
If the problem is a
minor adjustment, we will make repairs and return the [s-Product] to
you within [s-Number] days. If the examination results in the unit
being defective, we will send you an immediate replacement.
Again, our apologies
for any inconvenience this may have caused.
Thank you for your
purchase and patience in this matter.
Best regards,
[s-Company]
[s-Name]
[s-Title]
