[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
Thank you for
informing us of the problem with the product you purchased from
[s-Company] on [s-PurchDate]. It is unfortunate that you experienced
a problem with [s-ProbDescrip]. While we make every attempt to
insure that our products are [s-AddressComplaint], but incidents can
occasionally occur.
We are very
appreciative that you have taken the time to bring this to our
attention and would like to offer you compensation in the form of
[s-Describe].
Thank you for
purchasing our products.
Best regards,
[s-Company]
[s-Name]
[s-Title]
