[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
Dear [r-FName]:
This is to confirm
having received your letter regarding your [r-Appliance]. Thank you
for complementing our products. As a valued customer, we appreciate
knowing that this appliance has remained with you for nearly
[s-YearNumber] years and never "let you down."
Your appliance model
has only been updated one time. Regrettably, the original model
(#[s-ModelNumber]) has been discontinued. I can, however, assure you
that our current model, available in better department stores and
appliance centers, has been constructed with the same quality and
high standards as its predecessor. It comes with the same guarantee
of workmanship that we have been providing since [s-Year].
Please accept our
apology for no longer stocking the original model and hope you will
consider the newest and latest version.
Thank you for being
a valued customer.
Kind regards,
[s-Company]
[s-Name]
[s-Title]
