[l-Date]
To:
[r-Name]
[r-Company]
[r-Address]
[r-Phone]
From:
[s-Name]
[s-HotelName]
[s-Phone]
Dear [r-FName]:
Thank you for taking
the time to fill out our questionnaire during your stay with us.
[s-HotelName] appreciates hearing the concerns of our customers.
Your comments are vital and contribute to us improving our
accommodations and future guest(s) stays.
The problems you
encountered have been brought to the attention of hotel management
and our housekeeping department. While the lack of service you
experienced is unusual, and not the standard of the quality service
practice our hotel provides, there is no excuse for the indifferent
attitude on the part of any of our employees. We sincerely apologize
for the inconvenience and annoyance this incident has caused.
Thank you again for
your comments. We hope to have another chance to welcome you as a
respected and cared-for guest of [s-HotelName].
Kind regards,
[s-HotelName]
[s-Name]
[s-Title]
