[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
Dear [r-FName]:
Please accept our
apology for having shipped merchandise in excess of your purchase
order. We have made an adjustment in your account to reflect this
error and have initiated a credit reimbursement.
In addition, we have
arranged for [delivery service] to pick up the excess merchandise on
[s-Date].
We apologize for any
inconvenience this has caused and appreciate your cooperation and
understanding in this matter. Thank you for your recent order.
We look forward to
smooth and satisfactory business transactions with you in the future.
Kind regards,
[s-Company]
[s-Name]
[s-Title]
