[l-Date]
To:
[r-Name]
[r-Company]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
[Company],
This is to
acknowledge receipt of the above-referenced order and to inform you
there has been a shipment error.
The merchandise I
ordered was [specify], while the merchandise I received is [specify].
Please forward me
instructions for return of the incorrect merchandise and ship me the
correct merchandise as quickly as possible.
I appreciate your
expeditious handling of this matter.
Best regards,
[s-Company]
[s-Name]
[s-Title]
