[l-Date]
To:
[r-Name]
[r-Company]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
Dear [r-FName]:
This is to acknowledge your letter
of request for refund, dated _______, 20___, informing us that the merchandise
delivered to you on [s-Date] was defective.
[s-Company] thanks you for informing us about your unfortunate experience
with the merchandise and apologizes for any inconvenience this may have caused.
Our terms and conditions for sale
states that our policy provides our customers with [s-Time] to inspect and
either accept or reject our merchandise in regards to defects. The allotted timeframe affords our customers
an adequate time in assuring the merchandise is free from defects.
Upon review of the circumstances,
we will accept the return of the merchandise and issue a credit to your account
in the amount of [s-Credit].
Please read and follow the instructions
for returning merchandise:
Please return the damaged
merchandise to us by placing the original packaging inside a slightly larger
box and attaching a copy of your letter to us on the outside of the original
package. Upon receipt of the merchandise, we will immediately process
reimbursement, including shipping costs.
Again, we extend an apology for the
problem you experienced with our product.
We appreciate your business as a valued customer.
Sincerely,
[s-Company]
[s-Name]
[s-Title]
