[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
This is to acknowledge receipt of
your notice informing us that the above-referenced goods shipped to you on [s-ShipDate]
did not conform to our agreement dated [s-AgreeDate].
We regret this unintentional
mistake on our part due to [s-Explanation].
We understand that the time for
performing under this agreement has expired.
We are requesting an extension of time to [s-ExtDate] in order to
replace the shipment with goods that conform to our agreement.
Please accept our apology for this
inconvenience. We look forward to your
response.
Best regards,
[s-Company]
[s-Name]
[s-Title]
