[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
In response to your letter dated
[s-LetterDate], please accept our apologies regarding the problem you
experienced with the [s-Product].
Although we maintain rigid
inspection standards, unfortunately your [s-Product] malfunctioned. A replacement order will be immediately
shipped to you.
Your satisfaction is extremely
important to us and we apologize for any inconvenience this may have caused.
Kind regards,
[s-Company]
[s-Name]
[s-Title]
