[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
Upon investigation,
[s-Company] would like to inform you that we have found the source of
the problem that led us to our miscommunication on [s-MiscomDate].
When [s-Company]
received your above-referenced purchase order, we were unable to
complete the order for immediate delivery due to [s-Explanation]. A
letter informing you of this delay and requesting your instructions
was mailed to you on [s-MailDate]. We did not receive a reply and
proceeded to send a follow-up letter on [s-ProcDate].
Your order has been
ready for delivery since [s-DelDate] and we await your authorization
before shipping.
I can understand
your disapproval if you were not made aware of our correspondence.
We appreciate having you as a customer and hope that we can continue
to provide you with our products and services.
Best regards,
[s-Company]
[s-Name]
[s-Title]
