[l-Date]
To:
[r-Name]
[r-Address]
From:
[s-Name]
[s-Company]
[s-Address]
[s-Phone]
RE: [s-Reference]
Dear [r-FName]:
Please be advised, the
above-referenced product you sent to us for repair has been modified in the
following manner:
[s-Specify]
This modification is a violation of
the terms of our warranty. Enclosed is a
copy of our written warranty. As stated,
the warranty does not cover "A defect caused by the modification or repair
other than through [s-RepSpecify] or its Authorized Agent."
If you wish, we will make the
necessary repair for you at our flat charge rate of [s-CheckAmount]. We have enclosed pre-printed instructions
for your convenience. We request that
you remit the cost for repairs with your instructions in order for us to
service the product.
Thank you for understanding and
purchasing a [s-Company] product.
Sincerely,
[s-Company]
[s-Name]
[s-Title]